CRM Officer

Join our dynamic team as a CRM Officer and play a pivotal role in managing and enhancing customer relationships using modern CRM strategies. This position offers a competitive salary, attractive incentives, and a clear career development path. You will be responsible for implementing and optimizing our CRM system, Salesforce, to ensure seamless customer interactions and data-driven decision making. Based in Banjarmasin, you'll work closely with our sales and marketing teams to drive customer satisfaction and loyalty.

At Private Advertiser, we are committed to delivering exceptional advertising solutions tailored to our clients' needs. As a CRM Officer, you will have the opportunity to leverage your expertise in customer relationship management to help us achieve our business goals. With a growing client base and a focus on innovation, Private Advertiser is the perfect place to build your career in the advertising industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and maintain our CRM system, Salesforce, ensuring accurate and up-to-date customer data.
• Develop and implement CRM strategies to improve customer engagement and satisfaction.
• Monitor and analyze customer interactions to identify trends and opportunities for improvement.
• Provide exceptional customer service and support to our clients.
• Collaborate with sales and marketing teams to ensure seamless customer experiences.
• Generate reports and insights to inform strategic decision making.
• Stay up-to-date with industry trends and best practices in CRM.
• Train and mentor team members on CRM best practices and tools.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in a CRM or customer service role, preferably in the advertising industry.
• Proficient in using Salesforce or similar CRM software.
• Strong communication and interpersonal skills.
• Analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with advertising and marketing concepts.
• Certification in CRM or customer service is a plus.

🛠️ Keahlian

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