IT Support Engineer - Onsite & Data Center Support

Join RONGSHENG HIGH TECH MALAYSIA SDN BHD as an IT Support Engineer in the vibrant tech hub of Bali, Indonesia. This is a unique opportunity for a hands-on technical professional to provide critical onsite support, troubleshooting, and project implementation for our cutting-edge data center solutions. Based in Canggu, you'll be at the heart of a dynamic environment where technology meets tropical paradise.

As an IT Support Engineer, you'll work closely with our team of experts to ensure seamless operation of our data centers. Your daily tasks will include monitoring network performance, resolving hardware and software issues, and assisting with system upgrades. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving complex technical challenges.

At RONGSHENG HIGH TECH MALAYSIA SDN BHD, we're committed to fostering a culture of innovation and excellence. We offer competitive compensation, a supportive work environment, and the chance to work on projects that have a real impact in the tech industry.

📋 Tanggung Jawab Pekerjaan

• Provide onsite and remote technical support to ensure the smooth operation of data center infrastructure
• Monitor and maintain network performance, including servers, switches, and routers
• Troubleshoot and resolve hardware and software issues for data center equipment
• Assist with system upgrades, migrations, and new installations
• Document technical issues, resolutions, and maintenance procedures
• Collaborate with cross-functional teams to implement new technologies and solutions
• Ensure compliance with industry standards and best practices
• Provide training and guidance to junior staff on technical issues and best practices

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 3 years of experience in IT support, network administration, or data center operations
• Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, and VPN
• Proficiency in using IT support tools such as ServiceNow, Jira, and ticketing systems
• Experience with data center hardware, including servers, switches, and storage systems
• Familiarity with virtualization technologies such as VMware or Hyper-V
• Knowledge of scripting languages such as Python or PowerShell is a plus
• Excellent problem-solving skills and the ability to work independently and as part of a team

🛠️ Keahlian

Lowongan Terkait