Customer Service Manager - Bali (Canggu/Ubud/Denpasar)

PT Pasifik Cipta Solusi · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, Bali · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 9,000,000 - Rp 12,000,000 per bulan

Join PT Pasifik Cipta Solusi as a Customer Service Manager in the heart of Bali! We are seeking a dynamic and strategic leader to oversee our customer service operations, drive customer satisfaction, and collaborate with marketing teams to design data-driven promotions. In this role, you'll manage a team of 5-7 customer service representatives, ensuring they deliver exceptional service to our clients. This is your chance to shape the customer experience in Bali's vibrant tourism industry.

Based in Canggu, Ubud, or Denpasar, you'll work in a fast-paced environment where your insights directly impact our business growth. With PT Pasifik Cipta Solusi, you'll be part of a company that values innovation and customer-centricity, offering a competitive salary of Rp 9,000,000 - Rp 12,000,000 per month.

📋 Tanggung Jawab Pekerjaan

Lead and mentor a team of 5-7 Customer Service Representatives, fostering a culture of excellence and continuous improvement.
Develop and implement customer service strategies aligned with business objectives, using tools like Zendesk and Salesforce.
Monitor and analyze customer feedback to identify trends and areas for improvement, utilizing data analytics software.
Collaborate with marketing teams to design and execute data-driven promotions, enhancing customer engagement.
Ensure compliance with company policies and industry regulations, maintaining high standards of service.
Conduct regular team meetings and performance reviews to ensure service quality and employee satisfaction.
Stay updated with industry trends and best practices in customer service management.
Manage customer service budgets and resources efficiently to maximize operational effectiveness.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 5 years of experience in customer service management, preferably in the tourism or hospitality industry.
Proven track record of improving customer satisfaction and retention rates.
Certification in customer service management or related field is a plus.
Proficiency in English and Bahasa Indonesia.
Strong leadership and communication skills, with the ability to inspire and motivate teams.
Experience with customer relationship management (CRM) software such as Salesforce or Zendesk.
Familiarity with data analytics tools and techniques for customer insights.