Administrative Officer - Customer Database & Relationship Management

Join Patria as an Administrative Officer in Pangkal Pinang, Bangka Belitung and play a pivotal role in maintaining strong customer relationships while ensuring efficient database management. This position is ideal for detail-oriented professionals looking to make a tangible impact in a dynamic and growing organization. In this role, you'll be responsible for managing customer data, ensuring accuracy and completeness, and utilizing tools like Microsoft Excel and CRM systems to streamline operations. With a strong focus on customer satisfaction and data integrity, you'll contribute to the overall success of our customer-facing teams.

Patria is a leading company in the maritime and logistics sector, with a commitment to excellence and innovation. Located in the strategic city of Pangkal Pinang, our team is at the heart of our operations, driving our mission to provide top-notch services to our clients. This role offers a unique opportunity to grow professionally in a supportive and collaborative environment, with access to ongoing training and development programs.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer databases, ensuring data accuracy and completeness.
• Utilize CRM systems and other relevant software to streamline customer relationship management processes.
• Assist in the implementation of customer relationship strategies and initiatives.
• Coordinate with various departments to ensure seamless customer service delivery.
• Generate and analyze reports to provide insights into customer interactions and trends.
• Provide exceptional customer support and maintain high levels of customer satisfaction.
• Stay updated with industry trends and best practices in customer relationship management.
• Support administrative tasks to ensure smooth office operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in administrative roles, preferably in customer service or database management.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to accuracy and data integrity.
• Ability to work well in a team and independently in a fast-paced environment.

🛠️ Keahlian

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